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Point System

Effective July 1st, the original incentive discounts of 2%, 5%, 7%, and 10% for customers will no longer be applicable for orders.

We are introducing a new Point Rewards Program to replace the discontinued incentive discounts. Here are the details:

Savings
( Lifetime )
Tier 1
Spend $3500 in a quarter
Tier 2
Spend $10,000 in a quarter
Incentive2%5%
RMA ReturnFree Return Label


1.Membership & Eligibility:

a.Purchase totals are evaluated by net totals (after RMA are calculated and are deducted from purchase total)

b.The review cycle for all tiers is one quarter (3 months) and the validity period is lifetime. All customer will be automatically enrolled in the incentive program if a customer's purchase reaches $3500. Once the customer has qualified for the incentive program, the reward will be valid for lifetime. The data collection stated from January 1st,2023.

-*Specific criteria: The program evaluation starts on January 1st,2023 and after a quarter (April 1st, 2023), customer will start to receive tier rewards. All evaluations occur within the quarter, and there will be no cross quarter judgements. we only have 4 evaluations in a year, which are in March, June, September, and December. 

c.Early termination policy of customer incentive program:system abuse or fraud.

d.Starting from tier 2, we will be providing shipping label for RMA return as a bonus. More benefits will be coming soon.

2. Point Earning Policy:

a.Customers enrolled in our 2%, 5%, 7%, and 10% Incentive Program will receive 2, 5, 7, and 10 points respectively for every dollar spent on purchases.

b.Point Calculation: The formula used to calculate points is (Order product total - Credit - Point/100) x (Incentive Program Percentage).

* Please note that this formula does not apply if the result is negative.

3. Point Redemption Policy:

a.Points can be redeemed during order purchases. 100 points are equivalent to $1 USD.

b.Points earned from the current order can only be used for future orders.

c.Points can be used even if they are less than 100. For example, 50 points can be used as $0.5 USD.

d.Points cannot be exchanged for cash or transferred, except when a customer decides to close their account, and the points can be converted.

e.Points do not have an expiration date.

4. Additional Information:

a.Store credit can be used to deduct freight and taxes, but points cannot be used for this purpose.

b.When making a payment, customers will need to choose between credit, points, or bank card/PayPal payment options. If points or credit are available, they can be combined with other payment methods.

*Please note a default payment method will no longer be saved in the checkout portal.

Please note that as of July 1st, previous freight discounts and free shipping for each customer tier will no longer be available. Free return label for 5%, 7%, and 10% incentive customer will continue to remain in effect.

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